FAQS!!!
Q: Does the price of inflatable bounce house and/or water slide rental include set up and delivery?
A: Yes! Except areas outside our delivery area.
Q: Does the standard 5 or 6 Hour rental time include your set up time?
A: No! We arrive early to set up so you get the entire rental time to play.
Q: When do you set up your inflatable bounce houses and/or water slides?
A: That depends on how many inflatable bounce houses and/or water slides we have rented out that day. We start delivering at 10:30 am. We deliver up to a half hour before your party time. We pick up after your party end time or the next day.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No! The jump should be cleaned when you get it. U.F.E cleans and disinfects during, after, & before every rental.
Q: Do we have to keep the jump plugged in the entire time?
A: Yes! A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up our inflatable bouncers at parks but most parks do NOT have electricity. If you want to set up at a park, first check to see if they have electricity if not you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A:-Payment is due 3 days prior to delivery.
-We do accept cash. When paying with cash, please note that majority of the time we don´t carry change so try to have the exact change.
-We do NOT ACCEPT CHECKS, except from schools or churches.
Q: What if we need to cancel our party rental order/Reservation?
A: Please cancel 48 hours before the day of rental. For all refunds (full and partial) the default refund period is 90 days from transaction date. Refunds are issued in 5 to 10 business days.
Q: Do you require a deposit?
A: Only if you want to reserve your spot.
Q: How big are the bounce houses?
A: You can check on the page of the bouncy for the size.
Q: What surfaces can you setup on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl of the bounce.
Q: Can I setup a bouncer indoors?
A: Yes! Any of our bouncers can be setup indoors, as long as there is sufficient space to fully inflate them. We frequently rent bouncers for indoor school and church events.
Q: Can we see a copy of your contract and safety rules?
A: Yes! You will get a copy upon delivery but if you would like to see them before please call our office.
Q: Are we responsible for the inflatable bounce house and/or water slide if it gets a tear or damaged in any way?
A: Yes and no! You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. Which can cost thousands of dollars and we don´t want you or us to be in that situation. This is why we have you sign and initial on all of our safety rules so that you can be the trained operator to!
Q: How do I know that you will show up?
A: We call you 2-3 days before the rental is due to confirm the appointment.
Q: Can I keep the jumper overnight?
A: Yes! The prices are for a full day, so you can keep the jumper overnight.
Q: How far in advance do I need to reserve a jumper?
A: You should reserve a jumper at least 3 weeks prior to the delivery date, or up to one week with acknowledgement that a fall back jumper option may be necessary if the primary choice is not available.
